1. Contact Us
Email contact@welltao.top — we reply within 15 business days. There is no charge for support.
You can also reach us from inside the app: Profile → Send feedback (sign-in required).
To help us solve your problem faster, please include:
- your app version (Profile → About Welltao) and iOS version;
- your iPhone model;
- how you sign in (Apple, or email and password);
- what you did, what you expected, and what happened instead — a screenshot helps.
2. Do It Yourself in the App
Most account actions are available instantly, with no need to wait for us (sign-in required):
- Delete your account and all data — Profile → Delete Account. Immediate and permanent.
- Export your data — Profile → Export My Data. Returns a complete JSON file while you are signed in.
- Withdraw privacy consent — Profile → Withdraw Privacy Consent. Stops new plan generation for the sensitive-data scope, and you stay signed in.
- Restore a purchase — open the report's unlock screen and tap Restore Purchases.
- Change language or theme — Profile → Language / Theme.
3. Frequently Asked Questions
Account & sign-in
Which sign-in methods do you support?
Apple, and email with a password. Your history is tied to your account, so sign in the same way on a new device to find it again.
I forgot my password. What can I do?
There is no self-service password reset yet. Email us from the address you signed up with — we verify that the account is yours, then help you set a new password. For your safety we never change a password based on a request sent from a different address.
I got a new phone. Are my assessments and plans still there?
Yes, as long as you sign in with the same account. Submitted assessments, generated wellness plans and unlock records are stored with your account, not on the device. Draft answers you never submitted stay on the old device only.
Can I recover my account after deleting it?
No. Deletion takes effect immediately, has no grace period, and cannot be undone. Export your data first if you want to keep a copy.
Purchases & unlocks
Is Welltao a subscription?
No. Unlocking a wellness plan is a one-time purchase for a single report. Nothing renews automatically and there is no free trial.
My unlock is missing after switching phones or reinstalling.
Sign in with the same account first — unlocks are tied to your account. If a report still appears locked, open its unlock screen and tap Restore Purchases to re-check your App Store history for that report.
Can I get a refund?
Purchases are processed by Apple. Request a refund from Apple at reportaproblem.apple.com. We never receive your payment details and cannot issue refunds ourselves. If a purchase is refunded, the plan you already generated stays viewable; generating a plan for a new report requires unlocking it again.
How much does it cost?
The price shown in the app comes from the App Store and varies by country and local tax. We do not set or vary it per user.
Assessments & wellness plans
Where is my score calculated?
Constitution scoring runs on your device as a fixed, deterministic algorithm, and our server re-checks it when you submit. The same answers always produce the same outcome.
Who writes my wellness plan?
It is generated on our server by an AI model (DeepSeek) from your gender, age and answers. It is generated once and then kept as it is: never overwritten or regenerated, and viewable for as long as your account exists.
Generation failed or seems stuck. What should I do?
Check your connection first. Generation usually finishes within a minute; if it does not, the app stops waiting and lets you try again. If it keeps failing, email us with the date of the report and we will look into it.
Can I delete a single assessment?
Not yet. Assessments are kept as part of your history; to remove them, delete your account, which erases everything.
Privacy & your data
Where is my data stored?
On Supabase infrastructure in the United States, encrypted in transit. The Privacy Policy lists every processor we use.
Do you use analytics, advertising or crash reporting?
No. There are no third-party analytics, advertising or crash-reporting components, and we do not use advertising identifiers.
What is sent to the AI provider?
Your gender, age, answers and assessment outcome. Your name, email address and display name are never sent.
Device & troubleshooting
What do I need to run Welltao?
iOS 15.6 or later on iPhone. The app runs in English or Simplified Chinese, following your system language; you can also switch it under Profile → Language.
The app will not open or looks broken.
Update to the latest version from the App Store, close and reopen the app, then restart your iPhone. Reinstalling is safe — your history returns when you sign in again. If the problem continues, email us with your app version and iOS version.
Who can use Welltao?
Adults aged 16 and over. The assessment and plan generation are not available below that age.
4. Wellness Guidance Is Not Medical Advice
Welltao is a wellness reference tool, not a medical device. It does not provide medical diagnosis, treatment, cure, prescription, or medication guidance, and it is not a substitute for advice from a licensed clinician. If you feel unwell, have symptoms, or suspect a medical condition, consult a qualified medical professional promptly. In a medical emergency, contact your local emergency services immediately. See our Disclaimer for the full statement.